Shipping policy

Shipping Policy

These are the terms and conditions for shipment of our products purchased on our website https://drapesdedzire.com/ (“Website”)

  • All shipments are within India only.
  • We mention the estimated delivery time for each piece on the product details page.
  • Delivery time for your order starts from the date of Order Confirmation.
  • We use the most reliable courier services for deliveries, including but not limited to Shiprocket, Blue Dart, Delhivery, Shadowfax, Xpressbees, DTDC, and FedEx.
  • The Usual Delivery Time for an order is 5 to 7 business days from the date of Order Confirmation, depending on the products ordered.
  • For all orders above a cart value of Rs. 1,000/ and prepaid orders only, made within India, we offer free shipping.
  • For Ready to Wear Sarees, an additional 7 business days will be required to deliver the product.
  • For products with customisation like blouse stitching and more, we would need an additional 7-10 business days.
  • For handcrafted products, it may take 15-20 working days for dispatch from the date of the order, depending on the product ordered.
  • For any orders that are urgent and are required to be delivered within an early time frame, the client is requested to confirm with the Drapes De Dzire Team before placing the order.
  • For the dispatch of Cash on Delivery (“COD”) orders, our dispatch team will be contacting you to confirm the dispatch.
  • COD orders will be dispatched only on the customer's confirmation for the same. For Prepaid orders, NO attempt for confirmation will be made, and the order will be dispatched within the given TAT (Turn Around Time).
  • In case there is no response to our calls/messages/email with a confirmation of dispatch within 3 days of our first attempt, for a cash-on-delivery order, the order will be marked cancelled at the end of the 3rd day.
  • In case the delivery is unsuccessful, due to any circumstances on the customer's end, the second attempt will be made upon confirmation with the customer.
  • If the second delivery attempt is still unsuccessful due to any circumstances on the customer's end, for the subsequent third attempt, the customer will have to bear extra shipping charges. In case the customer is unable to pay any such charges, the order will be marked as cancelled, and we will not entertain any future orders from that customer.
  • Cancellation requests must be submitted before order dispatch. Once an order has been successfully dispatched, cancellation is not permitted, and no refunds will be issued in such cases unless the product is received in damaged condition. In such cases, i.e., for products received in damaged condition, please follow the return process outlined in our Exchange and Returns Policy.
  • At times, orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery Time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order.

 

If you have any questions or need help with shipments, don’t hesitate to reach out to us at sellersupport@drapesdedzire.com or call us at +91 98805 35345. We are here to assist you!

 

Thank you for shopping with Drapes De Dzire.